Digital products
Because digital products are delivered or made accessible immediately, all digital-product sales are final and non-refundable once the file or access link has been delivered. We will correct an inaccessible or defective file when reasonably possible. Exceptions may apply to a verified duplicate charge, a problem LUXORA cannot correct, or when required by applicable law.
Services already delivered
Payments for services, work, consultations, time, or deliverables already performed or provided are final and non-refundable. If a project ends before completion, completed work and nonrecoverable expenses remain payable under the applicable agreement.
$25 service-request deposits
Each service request begins with a $25 reservation deposit. The deposit is credited toward the final service price. It becomes non-refundable once LUXORA begins reviewing the request, planning the work, or reserving appointment or production time. LUXORA will confirm the scope, total price, remaining balance, and next steps before work begins or an appointment is held. If LUXORA cannot provide the requested service or a reasonable agreed alternative, the unused deposit will be refunded.
Appointments and rescheduling
Requests to cancel or reschedule must be received at least 24 hours before the scheduled start time. With timely notice, one reschedule may transfer the deposit or session payment to the same service on a new available date. It does not create a cash refund. Changes with less than 24 hours' notice and missed appointments result in loss of the session payment or deposit.
Late arrival
A late arrival does not extend the scheduled ending time. LUXORA may treat a delay of 15 minutes or more without communication as a missed appointment.
How to request help
Email Info@luxorastrategy.com with your name, purchase or appointment information, and a description of the issue. This policy does not limit rights that cannot legally be waived.